It takes 5 10 business days for your refund to return to your payment card or account.
Tuft and needle mattress return policy.
They ll pick up the mattress using a third party delivery service which they ll pay for and donate it locally.
About 95 of customers keep their mattress which means that only about 5 of customers return their tuft needle mattresses.
We ll process your refund after receiving the donation receipt.
Please note that in all cases the original receipt showing proof of purchase may be required to take advantage of the 100 night trial policy.
The mattress didn t work for me and my husband as we were constantly having back aches.
Tuft needle started a revolution by turning the focus to the customer with always honest pricing an insistence on high quality products and excellent customer service.
I noted the 100 day return policy while ordering.
That was my mistake.
After your mattress is donated you will upload a scanned or photographed copy of your donation receipt using a link we provide.
The tuft needle 100 night trial policy is limited to one return per household per year and it must be exercised directly with tuft needle no later than the 100th day following delivery of the product for which you want a refund.
Here s a step by step guide for returning your t n mattress via.
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You ve come to the right place.
In this breakdown we cover the return policy for the 100.
Of those 5 that are returned about 93 of them are donated to local charities and non profit organizations all over the country when they can t be donated they are recycled and given new life.
They suggested buying directly from tuft needle but since i m a regular on amazon i ordered it here without second thoughts.